PALMIRA DRUG STORE FREQUENTLY ASKED QUESTIONS





	faq`S This is a list of our frequently asked question. 1. What are your hours of operation? 2. Are the generic drugs that you sell safe? 3. Are your prices in US dollars? 4. Can I claim my medications shipped by www.Palmiradrugstore.com through my insurance company? 5. Do you ship internationally? 6. How can you sell items without a prescription? 7. How long will it take to get my order? 8. If my spouse and I order, do I have to pay the shipping charge twice? 9. Is it safe to use my credit card? 10. What about sales tax? 11. What are generic drugs? 12. What do you do with my personal information? 13. What if you don't have all of the items in stock? 14. Why do the pills I received look different than the ones I get from my local pharmacy? ANSWERS 1. What are your hours of operation? For your added convenience, patient care specialists are available to serve you: 7 days a week, 24 hours a day. Or you can place your entire order online. Back to top 2. Are the generic drugs that you sell safe? Yes, Our generics are just as safe and effective. Honduras has a government agency that tightly monitors the safety and quality of all drugs sold in our Country. Back to top 3. Are your prices in US dollars? All prices appearing on the website are in United States Dollars. Back to top 4. Can I claim my medications shipped by www.Palmiradrugstore.com through my insurance company? Absolutely. Every order is shipped with a copy of the invoice which states the medication name, quantity and price along with shipping charges. You can then submit this to your insurance company for reimbursement. Back to top 5. Do you ship internationally? Yes we ship overseas. We can ship to worldwide each country with different rates, for more questions contact us, and we will kindly answer back. Back to top 6. How can you sell items without a prescription? Most of the items featured on our website do not require a prescription in Honduras, although they may require one elsewhere. Back to top 7. How long will it take to get my order? Prescription orders will be on the door of your house within 3 to 4 business days of receiving your order. Back to top 8. If my spouse and I order, do I have to pay the shipping charge twice? No, All family members living in the same household can register with one customer number, and get their medications delivered for one shipping charge. They can even order at a time all the medications the need. Back to top 9. Is it safe to use my credit card? Absolutely. We have taken every precaution to make your transaction secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access. Back to top 10. What about sales tax? No sales tax is charged. Back to top 11. What are generic drugs? A generic drug is a copy of the brand-name drug with the same dosage, safety, strength, quality, how it is taken, performance, and intended use. Before generics become available on the market, the generic company must prove it has the same active ingredients as the brand-name and works the same way in the body in the same amount of time. The only differences between generics and their brand-name counterparts is that generics are less expensive and may look slightly different (eg. different shape or color), as trademarks laws prevent a generic from looking exactly like the brand-name drug. Generics are less expensive because generic manufacturers don't have to invest large sums of money to invent a drug. When the brand-name patent expires, generic companies can manufacture a copy of the brand-name and sell it at substantial discounts. Back to top 12. What do you do with my personal information? The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming. Back to top 13. What if you don't have all of the items in stock? If an item you ordered is out of stock, we will order it from our supplier. If the item is not available from the supplier we will contact you and let you know. Back to top 14. Why do the pills I received look different than the ones I get from my local pharmacy? Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Generics do not look the same as the Brand Name products, even though they have the SAME ACTIVE INGREDIENT and work in EXACTLY THE SAME WAY. In addition, the same Brand Name pill may look slightly different coming from us. For example, Celexa 20MG is usually a peach colored pill, yet the Canadian pill is white and a little bit smaller than peach colored pill. Both pills are Celexa 20MG, both have the SAME ACTIVE INGREDIENT, and both are made by the SAME COMPANY. But, for whatever reason, the manufacturer decided to make the Honduras pill a different color. Lastly, when comparing 2 different Generics, they WILL LOOK DIFFERENT if they are made by 2 different companies. Back to top